Please read these Terms and Conditions carefully before using the max389 platform. By registering or using any of our services, you agree to be bound by all provisions stated herein.
Welcome to max389 ("Platform", "We", "Company"). This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User", "Member") and max389 regarding the use of all services provided through the website max389.vu and our official mobile app.
By accessing, registering, logging in or using any part of the max389 platform — including but not limited to sports betting, online casino, slots, Live Casino and e-sports services — you hereby acknowledge that you have read, understood and agreed to be bound by all provisions of these Terms.
Important: If you do not agree with any part of these Terms, please stop using the max389 platform immediately. Continued use of the platform following any amendments to the Terms shall be deemed your acceptance of those amendments.
These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and max389.
To register and use the max389 platform, you must meet all of the following eligibility requirements without exception:
Warning: max389 strictly prohibits the use of the platform by individuals under 18 years of age. Any account found to be owned by a minor will be closed immediately and all balances will be forfeited in accordance with our child protection policy.
Max389 reserves the right to request proof of age and identity verification at any time. Failure to provide satisfactory verification documents within the specified timeframe may result in account suspension or closure.
Each user is only permitted to hold one (1) active account on the max389 platform. Multiple account registrations, whether using different names, email addresses, phone numbers, or banking details, are strictly prohibited and constitute a serious violation of these Terms.
All information you provide during registration must be accurate, complete, and up to date. You are responsible for updating your personal information should any changes occur. max389 is not liable for any losses arising from inaccurate or outdated information.
You are solely responsible for maintaining the confidentiality of your password and account login credentials. Please ensure you:
As part of our commitment to anti-money laundering (AML) compliance and fraud prevention, max389 conducts identity verification (KYC) for all members. You may be required to submit documents such as an identity card, passport, or supporting financial transaction documents. All KYC processes are handled securely and your information is protected in accordance with our Privacy Policy.
Max389 provides a range of safe and convenient deposit and withdrawal methods for Malaysian members, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and DuitNow.
Any transaction fees charged by third-party payment processors are the member's responsibility. max389 does not impose any hidden charges for processing standard deposits or withdrawals.
All betting and gaming activity on the max389 platform is subject to the specific rules of each game category. Members are responsible for understanding the rules of each game before participating.
All sports bets confirmed and accepted by the max389 system are final and cannot be cancelled by the member. Odds displayed are as at the time the bet is accepted — any odds change after a bet is confirmed does not affect existing bets. max389 reserves the right to cancel or adjust bets in the event of a technical error or inaccurate information.
All casino and slot games on max389 use a random number generator (RNG) independently verified by a third party to ensure fair gameplay. The Return to Player (RTP) for each slot game is available in the respective game information. Winnings from slot and casino games are credited directly to your account balance.
Live Casino games are streamed in real time from licensed studios. All Live Casino game results are final once a round is closed by the dealer. Any internet connection disruption during gameplay is solely the member's responsibility.
Reminder: max389 prohibits the use of any automation software, bots, or unfair methods across all game types. Violations will result in immediate account closure and forfeiture of all balances.
Max389 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus and promotion is subject to specific terms and conditions stated in the relevant promotion details.
All bonuses are subject to wagering requirements before winnings derived from bonuses can be withdrawn. The specific wagering requirements for each bonus are clearly stated in the relevant promotion terms. Members are advised to fully read and understand the wagering requirements before accepting any bonus.
Max389 reserves the right to withdraw, cancel, or modify any bonus or promotion at any time without prior notice, particularly where there is evidence of abuse, fraud, or attempts to exploit the promotions system.
Max389 is fully committed to promoting healthy and responsible gaming practices. We recognize that gambling can be problematic for some individuals, and we provide a range of tools to help members manage their gaming activity.
If you or someone you know is showing signs of problem gambling, please contact our support team or visit the Responsible Gaming our team for further information and assistance.
Gambling should be entertainment, not a source of income. Only wager money you can afford to lose and never chase your losses.
Max389 reserves the right to suspend, restrict, or close any member's account without prior notice in the event of a violation of these Terms. Such action may be taken in the following cases:
Strict Warning: In the event of confirmed fraud, max389 reserves the right to forfeit all balances in the account in question and report the case to the relevant authorities without any obligation to notify the member in advance.
Members who wish to voluntarily close their account may do so by contacting our customer support team. Voluntary account closure is subject to the settlement of all outstanding bets and compliance with all applicable withdrawal conditions.
The max389 platform is provided "as is" and "as available". While we make every effort to ensure uninterrupted operation, max389 cannot guarantee that the service will always be available, error-free, or fully secure from external threats.
To the extent permitted by applicable law, max389 is not liable for:
The maximum total liability of max389 to any member under any circumstances shall not exceed the amount of funds available in the relevant member's account balance at the time of the event giving rise to such liability.
Max389 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Any changes take effect immediately upon publication on our official website.
We will endeavour to notify members of significant changes via in-platform notices, registered email or mobile app notifications. However, it is your responsibility to review these Terms periodically to ensure you remain informed of the latest provisions.
These Terms are governed and interpreted in accordance with the laws stipulated by our licensing authority. Any dispute arising in connection with these Terms or the use of the max389 platform shall first be resolved through good-faith negotiation. If negotiation fails, the dispute will be referred to binding arbitration.
If any provision of these Terms is found to be invalid, unenforceable, or contrary to applicable law, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.
If you have any questions regarding these Terms and Conditions, please contact our support team via 24/7 live chat or email at [email protected]. We are here to help you understand your rights and responsibilities as a max389 member.
The max389 Terms and Conditions are more than a legal document — they are the foundation of trust between the platform and every one of our members.
These Terms ensure that your rights as a max389 member are fully protected. You know what to expect from us, and we are committed to delivering on every promise stated herein.
The clear financial policies in these Terms ensure that every deposit and withdrawal you make is processed transparently and securely using 256-bit SSL encryption with no hidden fees.
The established game rules ensure all members play in a fair and equal environment. No unfair advantage is granted to any party.
Our Terms set out max389's commitment to responsible gaming — with self-control tools, deposit limits, and self-exclusion options readily accessible to all members.
All policies, including bonus terms, withdrawal limits, and identity verification processes, are clearly stated in plain language that is easy for Malaysian users to understand.
If you are unsure about any part of these Terms, the experienced max389 customer support team is available to assist you via 24/7 live chat in Bahasa Melayu.
By understanding these Terms and Conditions, you are ready to enjoy a safe, fair and exciting online betting and casino experience alongside more than 500,000 max389 members in Malaysia.